The following constitutes the terms and conditions to which registrants agree when booking any instructor-led training courses, certification programs, online training courses, speaker-managed seminars, workshops and webinars, and/or any professional learning events (hereafter, "Events") organised and offered by Zenospace. These terms and conditions should be read in conjunction with our general terms and conditions. Zenospace reserves the right to review and update these periodically without any prior notice. If there is any inconsistency, the following shall prevail.
This is a legal agreement between you and Zenospace for your booking of our Events and relevant materials, which include printed materials and online documentations. Please read the following terms and conditions carefully before booking any Event on any of our Channels.
By booking any Event, you are agreeing with these and any other relevant terms and conditions. If you do not agree to be legally bound by these terms and conditions, we shall not sell you Events and any relevant materials and you must immediately terminate your booking process.
- Description of Events
- Event Booking
- Provisional Bookings
- Confirmed Bookings
- Card Charges
- Changes to Events
- Course Materials
- Intellectual Property Rights
- Disclaimers and Exclusions of Liability
- Legal Responsibility
- Force Majeure
- Governing Law
- Business Day: every official working day, including Monday to Friday but not public holidays and weekends in the country or region where a Customer uses our services in.
- Booking: an order of one or more Events that is made by a Customer in our Channel, by email or by post.
- Channel: any of our country-specific websites, our mobile applications, and any portal accessible via Facebook®, Google+®, LinkedIn®, Twitter®, YouTube®, or other social media platforms owned or managed by Zenospace, whether accessed via computers, mobile devices, or other technologies.
- Confirmed Booking: a Booking which is made and accomplished with full payment settled in full or a formal purchase order provided by email or by post.
- Customer: an individual who is either a Participant, a Registrant or both.
- Event: any instructor-led training courses, certification programs, online training courses, speaker-managed seminars, workshops and webinars, and/or any professional learning events.
- Participant: any individual who attends our Event.
- Provisional Booking: a Booking which is made but is not yet accomplished by full payment or a formal purchase order provided by email or by post.
- Registrant: an individual who books our Event and provides the billing details on behalf of one or more Participants.
Before you book any of our Events, you are required to provide certain personal particulars in any of our Channels. In doing so, you agree to:
- Ensure that you are legally capable of entering into binding contracts;
- Provide genuine, accurate, current and complete information about yourself as prompted by the relevant registration form;
- Maintain and promptly update the data by informing us by email or by post or by logging into your account and updating them accordingly;
- Not impersonate any other person or entity or to use a false name or a name that you are not authorised to use; and
- Not share your username and password with any other person to access our Channels.
You should always refer to our Channels for the latest information, including dates, prices and locations, of our Events.
VAT is payable regardless of the Customer's country of origin; the point of supply for the purposes of VAT is the location of the Event. The published prices do not include any travel, accommodation or living expenses that the Participant may incur in attending the Event unless specifically stated on the Event Booking Agreement.
Any quotation is valid only for 5 Business Days from the date at which it is first sent to our Customer.
Zenospace reserves the right to change the description, including date, price and location, of any Event published on our Channels without prior notice. Zenospace also reserves the right to refuse the supply of the event to any individual or company.
Before booking any Event, you should ensure that you have read all the description, including date, price and location, of the Event. It is your responsibility to ensure that the event will meet your learning objectives and needs and that you are able to meet all pre-requisites where stated. If you are a Registrant who books the event on behalf of other Participant(s), it is your responsibility to ensure that the event will meet participants' learning objectives and needs and that the participant(s) is/are able to meet all pre-requisites where stated.
Event booking should always be made and completed on our Channels by following step-by-step procedure as instructed.
For any corporate client, a request for booking should be made in written confirmation of the details of the Event; otherwise, it will not be processed.
A Provisional Booking will only be held until 10 Business Days prior to the commencement of the Event; otherwise, any Provisional Booking will be cancelled.
Where payment has been received in full, or a formal purchase order has been provided by email or by post, the Booking is deemed confirmed and the legally binding contract will be formed between Zenospace and the Registrant of the Confirmed Booking.
Upon the confirmation of the Booking, joining instructions that describe the finalised schedule, venue, agenda, any pre-event material, and other administrative details will be emailed to both the Registrant and all Participants.
The price of the Event published on our Channel are exclusive of VAT. The total of the Booking ("Booking Fee") that includes the total price of the Event(s) ("Event Fee"), VAT, and any card charge is payable in full immediately upon the confirmation of the booking. Customers who intend to make payments from non-UK bank account or credit cards must be responsible for all bank charges incurred due to currency exchange or overseas transactions.
All major debit cards or credit cards including American Express are acceptable. Zenospace does not accept payment by instalments.
Any payment made less than 10 Business Days prior to the start date of the Event is deemed as late payment which is subject to an additional charge at the rate of 5% over the Bank of England rate of the Booking Fee ("Late Payment Charge").
Where a purchase order is issued, the purchase order number, the start and end dates of the Event, full invoice amount and contact details must clearly be stated for invoicing.
When more than one Events are booked on the same booking form, full payment for all the Events is required to be settled immediately upon confirmation made at least 10 Business Days before the start date of the first Event.
Zenospace reserves the right to refuse entry to the Event(s) until the Booking Fee is paid in full. Examination results and certificates, if any, will only be issued when the Booking Fee is paid in full and certification requirements, if any, are fulfilled.
Once a partial or full payment has been processed, the Participant is adhering to these terms and conditions irrespective of whether a booking form has been signed.
The standard rate of VAT is 20% for customers who use our services in the United Kingdom and the zero rate for customers in other regions unless stated otherwise. The amount of VAT payable is calculated by multiplying the price of the Event published on our Channel by the standard rate of the VAT.
9. Card Charges
If a payment is made using a debit card or a credit card via PayPal, a non-refundable card charge of 5% of all Event Fees in the Booking will be charged. The amount is not capped and there is no minimum charge. No charge is made for payment by direct bank transfer.
Unless written cancellation is received at least 15 Business Days before the start date of the Event, the Booking Fee including VAT is payable in full and non-refundable. All cancellation made less than 15 Business Days prior to the start date of the Event is subject to a cancellation fee of 100% of the Booking Fee plus VAT which must be paid upon cancellation. If the cancellation is made more than 15 business days prior to the start date of the Event, an administrative fee of 25% of the Event Fee per participant is payable upon cancellation.
Rescheduling an Event less than 15 Business Days prior to the start date of the Event is not permitted.
Any request for rescheduling an Event should be made in writing by email or by post. If a request for rescheduling an Event is received by Zenospace more than 15 Business Days prior to the start date of the Event, an administrative fee of 25% of the Event Fee per delegate is payable upon rescheduling.
Upon the start of the Event bundled with an examination, Zenospace occasionally accepts that a participant may, for some reasons, wish to reschedule or defer the examination to a later date. In this case, the Participant will be subject to an administrative fee of 25% of the Event Fee and must reschedule the examination to a new date, subject to availability, within 15 Business Days from the original examination date.
Where a refund is issued to a customer by Zenospace, the refund may take up to 60 calendar days to be processed. Refunds will be processed in the same way as the payment was originally made. Deposits and credit card surcharge, bank charges and card charges are non-refundable.
Zenospace shall not be liable for any fluctuation in currency exchange rates or bank charges for overseas transactions.
Any coupon or voucher are non-refundable.
Zenospace reserves the right to amend any part of a published Event if it is caused by circumstances beyond our control. Zenospace reserves the right to reschedule or cancel any Event and shall advise the Customers and Participants as soon as the change is known. Zenospace will use all reasonable endeavours to avoid changes of this nature.
Changes to date, time, price and venue will be advised before the start date of the Event. Any Event already paid in full will not be subject to an increased price. Zenospace does not accept any liability for reimbursement of any cost incurred whatsoever in relation to the Event. Where an Event has been cancelled, Participants will be offered an alternative date for the same Event, or a refund.
Contents of Events are intended for general guidance only. Any typographical error including price information, or omission in any website, channel, sales literature, administrative documentation, course materials, invoice or other documents shall be liable to correction without any liability on the part of Zenospace.
The venue of the Event will be advised upon confirmation of the Booking. Zenospace reserves the right to change the venue and will advise the Customers and Participants as soon as the change is known. Zenospace will not be liable for out-of-pocket expenses due to cancellation or any other changes to venue.
14. Course Materials
If, for any reason, the course materials do not arrive on time for the Event, we will be committed to resolving any inconvenience and making our best endeavours to enable temporary materials to be accessible as required for continuing the Event. Refunds will not be granted for any delays beyond the control of Zenospace; for instance, transit-related delay.
Non-attendance of any Event for any reason whatsoever is deemed as a cancellation with no notice and payment is due in full. If a Customer has made and confirmed a Booking of multiple Events for a Participant, and if that Participant does not continue to attend all of them, this will be deemed as non-attendance. In this case, no refund will be granted for any unattended Event.
Participants must ensure that they can attend the Event which they scheduled to attend. Zenospace will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.
The Customer accepts that it is his/her responsibility that the Event booked is suitable for Participants' requirements, needs and abilities to attend. Zenospace may recommend Events or learning solutions; however, the assessment and the final decision concerning suitability of the Event is the Customer's responsibility. In cases where we have made recommendations, we do so in good faith and will not be wilfully misleading. All public and on-site Events are delivered only in England unless specified otherwise and all Participants must be sufficiently proficient in the English language for attending the Event.
All intellectual property rights for all course materials shall remain the property of Zenospace. The Customer agrees not to reproduce, sell, hire, lend or copy the course materials or use them except for the purpose of personal reference. Zenospace warrants that it will not knowingly include any copyright in its course materials without licence or consent.
The Channels and all the products and services of Zenospace without limitation are protected by international copyrights, trademarks and subject to intellectual property rights. All intellectual property belongs to Zenospace, its related companies, its affiliates or suppliers.
Zenospace does not accept responsibility for intellectual property used during any training provided which does not show an affiliation to Zenospace. Any intellectual property used in a training event, including the course itself is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.
You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative work based on, repost, transmit or otherwise use any of the intellectual property in any of our Channels. The information on this website is provided "as is" and without any warranties. Zenospace does not accept responsibility of content of any third-party websites that may be referenced by Zenospace. The following activities are strictly prohibited: use of robots; other automatic device or manual process to monitor or copy the website of any of its content or the replication of any of our Channels to any server.
THE LIABILITY OF Zenospace FOR LOSS AND DAMAGE SHALL BE LIMITED TO A CLAIM FOR DAMAGES. THE MAXIMUM AGGREGATE LIABILITY WILL BE THE CHARGES FOR THE COURSE OUT OF WHICH THE LOSS OR DAMAGE HAS ARISEN. Zenospace WILL NOT ACCEPT LIABILITY FOR PERSONAL INJURY THAT INCURS DURING OUR EVENTS. Zenospace WILL NOT BE LIABLE FOR INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS (INCLUDING LOSS OF ANTICIPATED PROFIT OR DATA), HOWSOEVER ARISING, EVEN IF IT HAS BEEN ADVISED OF SUCH POTENTIAL LOSS. Zenospace WILL NOT BE RESPONSIBLE FOR ANY DAMAGE RESULTING FROM ANY COMPUTER VIRUSES ARISING FROM SOFTWARE INSTALLED ON CUSTOMER'S COMPUTER SYSTEMS.
For 12 months following either the invoice date or the date of course delivery, of any contract carried out for the Customer by Zenospace or an associate company of Zenospace, the Customer will not directly nor indirectly employ or solicit for employment any employee of Zenospace. If the customer breaches this clause, Zenospace shall be entitled to recovering from the Customer a fee of 50% of the gross annual salary of the employee of Zenospace solicited for employment.
Zenospace may assign its interests in all or part of this agreement. The customer may not assign or transfer this contract without the express written permission of the Director of Zenospace.
No deviation from these terms will be allowed without the express written permission of the Director of Zenospace. No communication either verbal or written on our Channels will override these terms. If, in any cases, any of these Terms shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect.
The use of our Channels is on an as-is basis. Under no circumstances shall we be held liable for any loss or damage to any user arising from the use or inability to use our Channels. This includes any content or material available on our Channels.
23. Force Majeure
Zenospace shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events beyond our reasonable control including, but not be limited to, any act, event, non-happening, omission or accident beyond our reasonable control, and the following:
- strikes, lock-outs or other industrial action;
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
- acts of God such as fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public of private transport;
- impossibility of the use of electricity, or public or private telecommunications networks;
- the acts, decrees, legislation, regulations or restrictions of any government; and
- pandemic or epidemic.
Our performance under any contract is deemed suspended for the period that the Force Majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure event.
If any portion of these terms is invalid or unenforceable, then it shall be re-construed to the maximum effect permitted by law in order to effect its intent as nearly as possible, and the remainder of these terms shall remain in full force and effect.
These Terms may be altered at any time. Any alterations will be posted directly on our Channels. Any use of our Channels by you subsequent to alterations to these terms, deems you to be in agreement with the updated amended Terms.
26. Governing Law
These terms and all issues regarding our Channels are governed by the laws of England and Wales without reference to the principles of conflicts of laws thereof. You hereby irrevocably submit to the exclusive jurisdiction of the English courts notwithstanding the jurisdiction where you are based.
If any court or competent authority decides that any of the provisions of these terms and conditions are invalid or unenforceable to any extent, the term will, to that extent only be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.